Reference

How mega383 Handles Your Personal Data

When you access mega383 — whether through your mobile browser or via a wallet top-up with DANA, OVO, or GoPay — we collect only the data we need to run your account and keep it secure.

Account data kept secureDANA, OVO, GoPay wallet info protectedYou control your dataNo data sold to third parties

Explore the Lobby Read FAQ

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We use SSL encryption on all pages and in all data transfers between your device and our servers — this covers your login session, your account wallet view, and any payment reference data from DANA, OVO, or GoPay. Cookies on mega383 are used to keep your session active between pages and to remember your preferred language and display settings. We do not use cookies to track you across other websites. Your account data is retained for as long as your account is active, plus any period required by applicable law for financial record-keeping.

SSL Encryption

Every page and data transfer on mega383 is encrypted end-to-end. Your login credentials and wallet references from DANA, OVO, or GoPay never travel in plain text.

Cookie Control

We use session cookies to keep you logged in and remember display settings. You can clear cookies through your mobile browser settings at any time without losing your account.

Data Retention Policy

We keep your account data while your account is active and for the minimum period required by applicable law. After that window, your personal data is deleted or fully anonymised.

Access Verification

Before we action any data request — correction, export, or deletion — we verify your identity using your registered mobile number or the OTP sent to your account email.

What Information We Collect and Why

mega383 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect your name, email address, and the mobile number linked to your login. If you make a deposit or withdrawal using DANA, OVO, or GoPay, we record the transaction reference and wallet identifier — not your full e-wallet

1
credentials or PIN. We use this to match your payment to your account and to flag unusual activity. We also collect device data: your browser type, operating system, and session timestamps. This helps us keep your account accessible across devices and catch unauthorised login attempts. We
2
do not collect payment card numbers directly; all wallet-side authentication is handled by DANA, OVO, or GoPay within their own secure environments. Data we hold about you is used strictly for account management, fraud prevention, and — where you have opted in — to send you
3
relevant account notifications. We do not sell, rent, or trade your personal data to any outside party. Access to your data within our team is limited to staff who need it to operate your account. Availability of services and how your data is processed may depend
4
on local law and the eligible region where you access mega383.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review the personal data we hold, request a correction, or ask us to delete your account information, you can reach our support team through any of the channels below. We aim to respond to all data-related requests within a reasonable timeframe. For wallet-linked queries involving DANA, OVO, or GoPay transaction records, please include your account username and the approximate date of the transaction so we can locate the record quickly.

Team online

Live Chat

Reach us directly through the live chat button on mega383. Available around the clock for account and data enquiries.

Email Support

Send your data request or privacy question to our support email. Include your registered mobile number so we can verify your identity before actioning the request.

Account Help Centre

Log into your mega383 account and go to the Help section. Submit a data request ticket directly from there — it links automatically to your account record.

Common Questions About Your Data on mega383

Below are the questions we hear most often about how mega383 handles personal information, wallet data, and account privacy. If your question is not covered here, our live chat team can walk you through your specific situation.

No. We only record the transaction reference and wallet identifier that DANA, OVO, or GoPay sends us after a payment completes. Your e-wallet PIN and login credentials stay entirely within those apps.

Yes. Submit a data export request through live chat or email, including your registered mobile number. We will verify your identity first, then provide a summary of the data linked to your account.

Contact us via live chat or the Help Centre ticket form inside your account. After identity verification, we will close your account and delete or anonymise your personal data once any legally required retention window has passed.

We use session cookies to keep you logged in and save display preferences. You can clear them through your mobile browser settings. Turning off cookies may interrupt your active session but will not delete your account.

We do not sell or rent your data. We share only the minimum information needed with payment processors like DANA, OVO, and GoPay to complete your transactions and with fraud-detection services we use internally.

We retain records for the minimum period required under applicable law, which may include financial transaction logs. Once that period ends, we delete or fully anonymise the data so it can no longer be linked to you.

How mega383 Handles Your Personal Data

Data Handling, Cookies, and Account Security

SSL Encryption

Cookie Control

Data Retention Policy

Access Verification

How to Reach Us About Your Data

Live Chat

Email Support

Account Help Centre

Common Questions About Your Data on mega383

01 Does mega383 store my DANA, OVO, or GoPay login details?

02 Can I request a copy of all the personal data mega383 holds about me?

03 How do I ask mega383 to delete my account and personal data?

04 What cookies does mega383 use, and can I turn them off?

05 Does mega383 share my data with any outside companies?

06 How long does mega383 keep my account data after I close my account?

Related pages